In memory of David Roberts

Know Your Social Engineering Attacks: Phishing, Vishing and Smishing

Code with phishing attack in background

Phishing, vishing, and smishing are all types of social engineering attacks that aim to trick you into revealing sensitive information. They differ primarily in the method they use to target you.
All are based on a numbers game of getting to thousands to millions of people, knowing someone does the wrong thing.
They are all geared for one thing… separating you from your money. Adding these words to your vocabulary may help identify an attack as it is happening, and help you avoid them
Here’s a breakdown them:

Phishing Attacks

  • Method: Email is the primary method of communication.   
  • Mechanism: Attackers send deceptive emails that fake you out and mimic legitimate organizations (banks, online retailers, social media platforms, etc.). With the use of AI, these email “hooks” look real and typically contain:
    • Urgent or threatening language to make you panic.
    • Requests for personal information (passwords, credit card details, social security numbers).
    • Links to fake websites that look genuine, designed to steal your account information.   
    • Attachments that may contain malware payload.   
  • Scale: Can be machine gunned to a large number of people.
  • Cost to Attacker: Relatively low, as sending emails is inexpensive.
  • Detection Clues:
    • Suspicious sender email addresses, but harder to detect with the help of AI.   
    • Generic greetings (“Dear Customer”, no greeting or formal first name if using a darkweb list). 
    • Mismatched links (hovering over a link reveals the actual URL).   
    • Unexpected attachments that look real, especially PDF files.   
    • Requests for sensitive information via email or an urgent call to action.  
  • What to do:
    • Before you slip and CLICK a link, make sure you have the at least the minimum protections on your computer. Latest antivirus, antimalware. DNS filter and firewall.
    • Don’t CLICK the Link. DELETE the phishing email and EMPTY your email trash.
    • Oops. The link was clicked. You better have a 24 by 7 monitoring services to detect your infection.

 

Vishing Attacks

  • Method: Voice calls (phone calls).   
  • Mechanism: Attackers make phone calls pretending to be real entities (Amazon or Bank customer support, government agencies, tech companies, Publishers Clearing House etc.). They use social engineering tactics to:
    • Gain the victim’s trust through authority or urgency. No more “speaking English, goodly”
    • Record your voice, so they can build an AI generated avatar to sound like you.
    • Trick the victim into divulging sensitive information over the phone.
    • Convince the victim to perform certain actions (transfer money, install remote access software).
    • May use spoofed or faked phone numbers to appear legitimate.   
  • Scale: More time-consuming per target compared to phishing, but highly effective in fooling people.
  • Cost to Attacker: Higher than phishing due to the need for human phone callers.
  • Detection Clues:
    • Unexpected calls from unknown numbers, even local numbers.
    • Names don’t match the voice accent.
    • High-pressure tactics and demands for immediate action.   
    • Requests for sensitive information over the phone.   
    • Reluctance to provide verification or call back on an official number.   
    • Threats of negative consequences if information isn’t provided.   
  • What to do:
    • Minimal conversation: Let the caller talk. Keep it to “ahem”, “ya”, “na”, and hang up when you get tired of listening.  Never repeat a long code or number. It takes 3 second voice sample to replicate your voice.
    • Ask for name: Compare the name to the caller’s accent. If it sounds suspicious, hang up.
    • Ask for callback number: If they give it to you, and you have time, call them back.

Smishing Attacks

  • Medium: SMS text messages.
  • Mechanism: Attackers send deceptive text messages that look so real with links or QR codes. These messages typically:
    • Contain urgent or enticing messages (e.g., package delivery issues, account alerts, winning a prize, EZ Pass late toll penalties).   
    • Include links r QR codes that go to faked copies of realistic website to install malicious malware, even on your phone.
    • Request personal information or prompt the victim to call a fraudulent number (which can then lead to vishing).   
  • Scale: Can be sent to a large number of mobile phones
  • Cost to Attacker: Relatively low, as sending SMS messages is generally inexpensive.   
  • Detection Clues:
    • Unexpected text messages from unknown numbers or unusual shortcodes.   
    • Generic greetings (“Hi How are you?”, “You have a package arriving…”, “You have a Ez-Pass late charge”).
    • Suspicious links that are often shortened.   
    • Requests for sensitive information via text message.
    • Urgent calls to action.   
  • What to do:
    • Delete Text Messages: Get in the daily habit of deleting your text message that are not from humans you know. This makes smishing message stand out.
Code with phishing attack in background

 

Similarities Between Phishing, Vishing and Smishing Attacks:

  • Goal: Phishing, vishing and smishing attacks all aim to deceive individuals into revealing sensitive information (usernames, passwords, financial details, personal identification numbers) or performing actions that give the attacker access (installing malware, transferring money).   
  • Social Engineering: Don’t believe everything you read: They all rely heavily on social engineering tactics, manipulating human psychology (trust, fear, urgency, curiosity) to bypass security measures.
  • Impersonation: Be skeptical: Attackers in all three scenarios commonly impersonate legitimate organizations or individuals to gain the victim’s trust.
  • Target Audience: You:  You are a target. If you follow social media, you are more of a prime target, because people believe information posted on social media.
  • Potential Consequences: Destroy your life, and years for recovery (if at all): Successful attacks can lead to identity theft, financial loss, data breaches, and malware infections.

 

Key Differences Between Phishing, Vishing and Smishing Attacks:

 Understanding the differences and similarities between phishing, vishing, and smishing is crucial for individuals and organizations to develop effective strategies for recognizing and preventing these types of attacks. Staying vigilant and being cautious about unsolicited communications are key defenses.

Phishing Attacks

Uses emails with fake links, attachments, and urgent messages to steal information. Low cost, large-scale attacks.

Vishing Attacks

Involves phone calls pretending to be trusted entities, using fear or urgency to extract sensitive details. Higher cost, fewer targets.

Smishing Attacks

Relies on deceptive text messages with fake links or urgent prompts to trick victims. Low cost, large-scale attacks.

 

Don’t Fall Victim to Social Engineering Attacks

Cybercriminals are constantly evolving their tactics, making it more important than ever to recognize and prevent phishing, vishing, and smishing attacks. By staying informed and cautious about unsolicited communications, you can better protect yourself and your business from fraud, identity theft, and financial loss.Want to ensure your business has the right security measures in place? We’re offering a FREE Cybersecurity Risk Assessment to help you identify vulnerabilities and strengthen your defenses. Call us at (610) 590-4858 or schedule a consultation today to safeguard your business from cyber threats.

Joseph Awe

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