Computer Network Support | Pottstown, PA

Continual Software Updates

Updating to the latest versions of key business software is fundamental to keeping your company secure and moving forward. But updates aren't often as simple as you might think. While an automatic update might upgrade your business or fix an existing problem, sometimes they can cause more problems than they fix! So what can you do? Our Core Support has multiple testing levels for every update before it gets applied. All updates are applied after hours of checking and rechecking, and any problematic update can be easily rolled back, causing little to no disruption to your regular workday.

Antivirus and Antimalware

Our antimalware was ranked #1 by an independent industry testing facility and has the smallest usage footprint on your system possible, meaning it's so unobtrusive you won't even know it's there until it matters. And with Core Support, your antivirus and antimalware never expire. We always keep it up-to-date for you so your computer systems will have the latest protections.

Remote Management and Monitoring

Weird things can happen to computers. That seems to be a fact of life. What slows you down is not having the right solutions to problems when you need them. TechBldrs' PAM (Proactive Alert Management) System is the tool we use to monitor your vital systems and give you those solutions as soon as possible.

Whether you're having connectivity issues, you have a network security breach, communications network issues, or someone needs our help, PAM allows a network technician to use diagnostic testing software and other tools to manage your systems remotely and ensures that we can connect to you when you need us. Through PAM, we can adjust system settings to continually ward off new cyber threats and keep your network operating smoothly. TechBldrs monitors your business 24/7, 365 days a year.

SPAM Filtering

While most of us think SPAM is a more-or-less harmless email inbox clogger, SPAM can be highly dangerous to your business and network operation. A seemingly-innocuous email can hide a payload of Spyware that will damage your systems and shut your business down for the day- if not for longer. SPAM is annoying, but Spyware infections are time-consuming and costly to eradicate. As part of our Core Support, TechBldrs' Spam Filtering service:

• Decreases the garbage mail that takes up space and congests your Internet connection
• Frees up the load on your email server, desktops, and laptops from filtering and rejecting SPAM
• Provides a mail bagging service for five days while your email server or Internet connection is down
• Automatically kills one of the prime vectors of entry for Spyware

Priority Support

While our Core Services are comprehensive and are often more than enough for most small and medium-sized businesses, sometimes companies want more personalized support. We believe that the best way to develop a trustworthy and positive working relationship is through direct human contact, which is why we've designed our Priority Support program to focus on the balance between the ease of remote service and the necessity of personal interaction in order to give you the best possible computer network support experience.

Priority Support in Pottstown, PA offers a mix of professional IT consulting, systems engineering, and personal support to keep your business running smoothly. We cover all your computers and devices, from servers and other network technology to office desktops to laptops in the field.

Priority Support adds the human element of Professional Services for a fixed monthly fee.

• Understanding what technology will benefit your business, your management, and your employees
• Our network support specialists can train users to make the most out of new business tech, such as cloud networks and more
• A network specialist will develop your IT Plan so that all of your technological business needs are met. A network support specialist will implement important technology for the workplace, including network monitoring software, network intrusion detection software, firewall software, and more
• Assuring that all of your wide area networks and computer network assets are getting the visibility and attention they deserve
• Get personalized, hands-on assistance and network maintenance during TechBldrs' monthly on-site visit where we will inspect network cables, network support activities, network systems, and wide area networks, using diagnostic testing equipment and electronic equipment to ensure your network software, systems, and cyber security program are running smoothly. Our team can also provide logs of network activity and monthly network reports
• And if you find yourself needing help outside of the monthly visit, we provide fast and unlimited support through our call-in Help Desk to prevent little problems from growing into bigger problems. We can provide advice to users using years of IT-related experience, critical thinking, and analytical thinking skills to help your employees troubleshoot a wide range of problems including network technical issues, network performance, and more
• Management can also request Quarterly Business Reviews and an Annual System Recommendation to plan for changes that will benefit your business and your business technology, while keeping your network safe
• We will manage your network of computers, hardware performance, hardware configuration, and hardware repair, diagnosing the issue and interfacing with the vendor support teams so you can focus on running your business
• We provide inspections to ensure that everything is working as intended and put emergency contingency plans in place
• Optimization and system tuning to keep your systems running at their best