Computer Network Support | Collegeville, PA

Continual Software Updates

Updating to the latest versions of key business software is fundamental to keeping your company secure and moving forward. But updates aren't often as simple as you might think. While an automatic update might upgrade your business or fix an existing problem, sometimes they can cause more problems than they fix! So what can you do? Our Core Support has multiple testing levels for every update before it gets applied. All updates are applied after hours of checking and rechecking, and any problematic update can be easily rolled back, causing little to no disruption to your regular workday.

Antivirus and Antimalware

Our anti-malware was ranked #1 by an independent industry testing facility and has the smallest usage footprint on your system possible, meaning it's so unobtrusive you won't even know it's there until it matters. And with Core Support, your antivirus and anti-malware never expire. We always keep it up-to-date for you so your computer systems will have the latest protections. These security measures result in faster computer networks and smoother operations.

Remote Management and Monitoring

Our user support specialists know that weird things can happen to computers. That seems to be a fact of life. What slows you down is not having the right solutions to problems when you need them.

TechBldrs' PAM (Proactive Alert Management) System is the tool we use to monitor your vital systems and give you those solutions as soon as possible. Whether your internet goes down, you have a cybersecurity breach, or someone needs our help, PAM allows us to manage your systems remotely and ensures that we can connect to you when you need us. Through PAM, our network support specialists can adjust system settings to continually ward off new cyber threats. TechBldrs monitors your business 24/7, 365 days a year.

SPAM Filtering

Our user support specialists know that weird things can happen to computers. That seems to be a fact of life. What slows you down is not having the right solutions to problems when you need them.

TechBldrs' PAM (Proactive Alert Management) System is the tool we use to monitor your vital systems and give you those solutions as soon as possible. Whether your internet goes down, you have a cybersecurity breach, or someone needs our help, PAM allows us to manage your systems remotely and ensures that we can connect to you when you need us. Through PAM, our network support specialists can adjust system settings to continually ward off new cyber threats. TechBldrs monitors your business 24/7, 365 days a year.

Priority Support

While our Core Services are comprehensive and are often more than enough for most small and medium-sized businesses, sometimes companies want more personalized support. Our user support specialists believe that the best way to develop a trustworthy and positive working relationship is through direct human contact, which is why we've designed our Priority Support program to focus on the balance between the ease of remote service and the necessity of personal interaction in order to give you the best possible computer network support experience.

Priority Support offers a mix of professional IT consulting, systems engineering, customer relationship management, and personal support from a user support specialist to keep your business running smoothly. User support specialists can provide wide area network solutions and will cover all your computers and devices, from servers and other network technology to office desktops to laptops in the field.

Priority Support adds the human element of Professional Services for a fixed monthly fee.

• Network support specialists provide advice to management and will discuss what technology will benefit your business, your management, and your employees, such as wide area network solutions, a cyber security program to prevent network security breaches, business-specific programs, network software, network support activities, network intrusion detection software, and more
• User support specialists will discuss your IT Plan so that all of your technological business needs are met, including network usage, network applications software, and more. We also provide job training for your employees and can train users to effectively utilize new technology, such as cloud services.
• Network support specialists will ensure that all of your computer network assets are getting the visibility and attention they deserve
• Get personalized, hands-on assistance and monthly network reports from a user support specialist during TechBldrs' monthly on-site visit to keep your network operating smoothly
• And if you find yourself needing expert advice and help outside of the monthly visit, our network support specialists provide fast and unlimited support to non-IT computer users through our call-in Help Desk to prevent little problems from growing into bigger problems
• Management can also request Quarterly Business Reviews and an Annual System Recommendation with a user support specialist to plan for changes that will benefit your business and your business technology
• Network support specialists perform routine maintenance and will manage your hardware repair, diagnosing the issue and interfacing with the vendor support teams so you can focus on running your business
• User support specialists provide inspections to ensure that communication networks, network systems, and everything else is working as intended. User support specialists will also put emergency contingency plans in place
• Optimization, network operation, and system tuning to keep your systems running at their best